Online learning help

We’ve heard from parents that they would like more information and help on using the new online learning tools this year. We’ll be using this page to give you as much information as possible. If you want to have any questions, please contact PPS (Portland Public Schools) IT Support, which is supporting families who need technology help.

PPS Technology Help Desk

The PPS Technology Help Desk operates from 7:00 a.m. until 5:00 p.m. on school days to provide support to parents, guardians, students, and families about navigating school online. It will answer your questions and share information and helpful tips about our distance learning technology platforms, apps, internet connection and other important resources for your student.

PPS Multilingual Family Line

  • Español: 503-916-3582
  • 中文:503-916-3585
  • Tiếng Việt: 503-916-3584
  • Soomaali: 503-916-3586
  • Русский: 503-916-3583

You can also contact Robin Rolfe, the school librarian, for support but support won’t be as fast as contacting the PPS Technology Help Desk.

Servicio de asistencia tecnológica de PPS 

El servicio de asistencia tecnológica de PPS está disponible los días escolares de 7:00 am a 5:00 pm para ayudar a los padres, tutores, estudiantes y familias a resolver las dudas que tengan sobre cómo utilizar el sistema escolar en línea. Este servicio responderá sus preguntas y le proporcionará información y consejos útiles sobre nuestras plataformas de tecnología de aprendizaje a distancia, aplicaciones, conexión a Internet y otros recursos importantes para sus hijos. 

  • Puede llamar al 503-916-3582; o
  • enviar un correo electrónico a

No duden en usar estos recursos si tienen preguntas sobre la tecnología que usarán los estudiantes para el aprendizaje. Estamos a su disposición para ayudarlos.

PPS Student And Parent Support

Visit the PPS Fall 2020 site for instructions on how to get started with a PPS Chromebook, connecting it to Wi-Fi, and logging into Clever, Google Meet with a Chromebook or a tablet.

The online learning programs that you’ll be using

Here’s a list of the programs you child will be using for online learning.


To access all of the online learning tools you’ll be using, you need to use Clever, which is a portal. A portal is simply a website that gives access to other websites.


Seesaw is the program that teachers are being asked to use for assignments. You can find out more about Seesaw with this video:

Google Meet

Google Meet is the platform teachers are being asked to use for class meetings and small group instruction. The PPS site has instructions on how to log in students to Google Meet.


Teachers can now use Zoom in addition to Google Meet. Teachers will let you know which platform they will use.

Other programs

Once you’re logged into Clever, you will fine other programs that are linked directly to your child’s progress and with teacher directed focus. For example:

  • Dreambox for math;
  • Core5 for reading;
  • Formative for immediate feedback from teachers;
  • Nearpod for longer projects and for more in-depth demonstrating;
  • Book Creator – an interactive way to support collaboration, creatively record thinking and learning;
  • EPIC – a greater selection of online books.

Setting up a space for online learning

We really like this bi-lingual video on setting up a space for online learning.

Published by James John PTA web administrator

Currently Brandon Cotter

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